Course curriculum

  • 1

    Pending Appointments

    • Overdue CC Patients

    • Overdue CC Quiz
  • 2

    Office Running Behind

    • Office Running Behind

    • Office Running Behind Quiz
  • 3

    Appointment Restriction Due to Illness

    • Appointment Restriction Due to Illness
  • 4

    Opening in Schedule

    • Opening in the Schedule

    • Opening the Schedule Quiz
  • 5

    Pt Discontinuing Care

    • Discontinuing Care Procedure

    • Discontinuing Care Quiz
  • 6

    Broken Appointments

    • Broken/Cancelled Appts

    • Broken/Cancelled Appts Quiz

    • Broken Hygiene Appt

    • Broken CC Large Family Audio

    • Broken Treatment Appt

    • Broken Treatment Extensive

    • Dismissal Policy for Medicaid Patients

    • Dismissal Policy Quiz

    • MA Dismissal Policy Audio
  • 7

    Late Patients

    • Late Patients

    • Late Patients Quiz

    • Late Patient VM Audio

    • Late Patient Calling In Audio

    • Able to See Late Patient Audio

    • Unable to See Late Patient Audio
  • 8

    Patient Phone Call Confirmation

    • Patient Phone Call Confirmation

    • Phone Call Confirmation Quiz

    • Private Pay Confirmation Call

    • Private Pay Amery Confirmation Call

    • Lack of Confirmation
  • 9

    Interpreter Line Usage

    • Interpreter Line Usage

    • Interpreter Line Usage Quiz
  • 10

    Patient Graduation

    • Patient Graduation

    • Patient Graduation Video

    • Patient Graduation Quiz